We want you to be happy with your jewelry! If for whatever reason you are not satisfied with your purchase, please contact us and provide us with the opportunity to work it out together.
All of our jewelry are made to Order. It means each piece will be made just for you once you place an order. Since we do not mass produce our pieces, we do not accept returns or exchanges at this time.
In some cases, we would offer a re-make service where we would change and modify any detail you would like and even create a new ring while using the material and gems in your pre-purchased ring.
We do all of our work right here in Toronto; Each piece is carefully inspected before shipment. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. If there is ever a problem with your jewelry, it can be mailed back to our Studio for inspection. If the issue is a structural defect, we will repair or replace the item at no charge to you.
We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered. We recommend the purchase of independent insurance for all of your precious jewelry.
We will resize your ring one time, without a service fee and offer a three years warranty for your Vradin jewelry from the purchase date. Some exceptions apply. If you have taken your Vradin jewelry to another jeweler for service, this voids our standard warranty.
Repair, resizing, and refinishing services are non-transferable. If extra services are requested by someone other than the original buyer, a fee will apply.
The buyer is responsible for shipping to and from our studio.
Repair requests can be submitted online: Jewelry Service Request